Policy/Terms and Conditions
All Nitroplanes products are sold under this warranty and disclaimer
RADIO CONTROLLED AIRPLANES, HELICOPTERS, AND ALL RELATED PRODUCTS ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.
We DO NOT accept any responsibility for crash damages; pre-flight procedures and methods should be taken prior to flight to check the functionality of all components.
We DO NOT accept any responsibility for improper installation of our products.
What is Free Local Store Pickup? If you are located in Southern California, you may purchase your items online and pick up the order at our Pico Rivera, CA location (Zip Code 90660). This allows you to save on shipping and have your order in 1-2 business days! You will receive a confirmation email to confirm that the order is available and ready to be picked up. All local store pick ups must present a valid ID that matches the name on the order. All orders must be picked up within 5 business days or the order will be canceled.
The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold or distributed by Nitroplanes.com.
The user is required to read all instruction manuals and follow the manufacturer?s guidelines. Nitroplanes.com DOES NOT accept any responsibility for injury, crashes, damages, loss of accessories, parts and materials that occur during the use of any radio-controlled models. Excessive awareness and care should be taken when using RC products. If you have questions or concerns, contact us through our Online Ticket System or call our support lines at Line 1: 562-949-9860 Monday ? Friday (9:30 a.m. to 5:00 p.m. PST) [closed on major US holidays]
Defected Items: Lithium Polymer (LiPo) Battery Disclaimer & Warnings
Please contact the Customer Service Department at the numbers listed above or via Online Ticket System to obtain an RMA number (Return Merchandise Authorization) to return a defective item for replacement. We cannot be held responsible for shipments that are returned back to us without an RMA number. We reserve the rights to allow the return of defected merchandise back from the customer at customer's shipping expense. If we deem that the merchandise has been used, crashed, abused, misused or modified in any form, an exchange, replacement, or refund will not be processed.
By purchasing and using lipo batteries purchased from Nitroplanes, the buyer and user assumes all risks associated with using the product. You must read the safety instructions and warnings before charging/discharging your lipo batteries. Manufacturers, distributors and retailers assume no liability for failure to comply with the warnings and safety guideline when using lipo battery. Before operating lipo battery, please read and comply to ALL Lithium Polymer (LiPo) Battery Warnings
FAA Drone Registration Required Rules:
Registration applies to a wide range of drone sizes. Registration is required if the flying weight of the drone is between .55 lbs. and 55 lbs. It costs five dollars and you can do it online. Review the UAS Registration FAQs to learn more about the program and register click here: https://www.faa.gov/uas/registration/
Return & Exchange
We will accept the returns of merchandise that were purchased from Nitroplanes.com within 30 days of receiving the items. We are subject to only one exchange per item purchased. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We cannot be held responsible for shipments that are returned back to us without and RMA number. All returns (NO EXCEPTIONS) must be accompanied by an RMA number. To obtain an RMA number, please contact us via phone at 562-949-9860 or through our Online Ticket System. Finally, customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you obtain a return tracking number.
3) We are NOT responsible for lost packages.
4) We DO NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging (cannot be glued or tampered with in any fashion).
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.
Required Verification Information
In order to protect the customer from any suspicious fraudulent conditions, we will attempt to contact them via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6 digit approval number assigned by credit card issuer for every individual purchase. The customer will have 10 days to respond with the verification information after nitroplanes.com has attempted to contact the consumer.
Verification on Orders
As a web based company we understand the need and importance of security. Particular orders are subject to be placed on hold with release pending verification. Any order placed on hold will be immediately contacted with further detail. This may include something as simple as verifying the billing address listed on the order. Once contacted regarding an order with needed verification, a customer will have 10 days to contact us with any additional information.
Missing / Received Wrong Item in Order
Please contact the Customer Service Department immediately through our Online Ticket System upon receiving the order or call our support lines at Line 1: 562-949-9860 Monday ? Friday (9:30 a.m. to 5:00 p.m. PST)
- Master Card
- American Express
- Personal Check or Money Order
(Note: When paying by Personal Check or Money Order; please call or email us for instructions. Personal checks will take at least 5 business days to process and must be cleared before your order can be shipped)
Order by Fax:
If you have any concerns regarding orders or placing an order via the internet, please fax us at 562-801-9830.
Nitroplanes.com offers international shipping to most of the countries worldwide (listed in the shipping calculator at ?checkout?). Some items based on size will not be accepted for international shipment. We will cancel all non-shippable orders and notify the customer via e-mail. If you have any question, feel free to contact us through the Online Ticket System or talk to a representative that will help you complete the shopping process.
For fraud prevention purposes, Nitroplanes.com reserves the right to verify orders through select verification processes. Nitroplanes.com reserves the right to cancel your order and void the corresponding credit card charge if we are not satisfied with the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.
Change / Cancel Order
You may make changes or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact our Customer Service Department at:
Online Ticket System
Price & Terms
Price, specification, and terms are subject to change without notice. The use of any discount offers such as coupon codes only apply to products and do not include or apply to sales tax and shipping fees. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.
You can expect your order to be processed within 1 to 2 business days (Monday - Friday, 12:00AM - 5:00PM PST), provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Backorders / Preorders
We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Your credit card will be charged only when your order is processed.
Orders containing combinations of pre-order items and in stock merchandise may be broken into separate shipments, yet are under the same order and transaction. Items on backorder will ship as soon as the merchandise becomes available. Shipping charges will apply to each of the shipments independently.
From time to time, Nitroplanes.com will offer special promotional items with preorder/backorder. Due to limited availability, these promotions can only be offered while supplies last.
All items are shipped from our facilities once order processing and packaging is completed; this would take usually one to two business days. Nitroplanes.com standard shipping methods are UPS and USPS. Expected delivery time is approximately 3 to 7 business days once order is processed, unless otherwise noted. *International shipments may take between 7 to 20 business days once the order is processed.
Provided the shipping method that you selected for shipping your order, we will send an e-mail registered to the order (provided the email address submitted with the order is accurate) with a UPS or USPS tracking number and delivery address information soon as your package has began the shipping process.
Shipping to a Third-Party Address
If the alternate shipping address is on file with the bank that issued the credit card, the order processing will not be delayed. Please have the alternate shipping address on file in the notes or memo section of your credit card account. If the alternate shipping address is not on file with the bank that issued the credit card, order processing may be delayed due to additional verification information needed to ensure that the credit card is not being used in fraudulent conditions. We take this measure to protect our customers and ourselves from credit card fraud.
For fraud prevention purposes, Nitroplanes.com reserves the right to verify orders through a variety of means which might include phone verification, requests for copies of front and back of credit card and driver?s license. Nitroplanes.com reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order. Use of fraudulence credit cards will be prosecuted, and your info will be forwarded to the FBI for investigation.
Military Discounts and APO shipping
We do offer military discounts. If you send in your military ID with your order number (after placing the order), we will apply a military discount of 10%. We do allow for APO shipping, yet we do not allow for orders over $150 to be shipped to APO addresses. Due to insurance issues, the maximum amount allowed
on APO order is $150. We will cancel any orders that reach over the $150 limit and
will notify you via e-mail. Please feel free to contact our customer service line for any other questions.
Shipping Damage Portion
In the event that something happens to your order throughout the shipping process, we possess the resources to have the issue taken care of for you. If your package arrives damaged due to shipping, we are able to contact UPS and file a damage claim. If the order is lost during shipment, we are able to file a similar claim, a lost package claim.
We will contact UPS for our customers and handle everything. Please understand, we must wait for the claim to be finalized by UPS before we can take any further action. We understand the importance of our customers receiving their orders in a timely and safe manner. We will do everything we can to stress the importance and urgency of having all claims done as quickly as possible when dealing with UPS.
We reserve the right to amend this policy without further notification(s).