Want to talk to a real person?
You can reach us at the following phone number: 626.968.9860 or fax to
626.968.9830. A customer service representative will be happy to assist you.
The hours a live person can respond to your inquires are Monday thru Friday
12 p.m. - 6 p.m. Please note that these time are Pacific Time. During
periods of high numbers of phone calls, the customer service personnel may
not be able to answer your call 'live'. If you leave a message including
your name and phone number with area code, your call will be returned as
soon as possible - unfortunately, during busy times this could be several
hours or more. It is helpful to ask your question or state the reason for
the call in your message so the as much info as possible may be gathered
before the return phone call is made. We will also be happy to respond to
an e-mail inquiry at
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Customer Service & Product Support
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How to Get Information About a
Recently Placed Order
have placed an order with Nitro Model Planes recently and need some
information or would like to change it, there are several ways you can
contact us. Please note that since we begin processing your order
immediately after receiving it, changes may not always be possible
depending on how much time has elapsed.
The easiest way to contact us is by calling 626.968.9860. If your question
is time sensitive or if you are attempting to change a recent order, this is
the quickest way to reach us.
You may also contact us thru email at firstname.lastname@example.org
Please be specific as to the nature of your needs.
We will usually reply within 48 hours.
If you prefer regular postal mail. The address is: 13240 Amar Rd, City
of Industry, CA 91746
ADVERTISING / MARKETING
We are constantly looking for people, magazines, websites and any idea that
would help drive RC customers to our website. If you can help, we will be
glad to hear from you. Send an email / proposal to