Customer Service Phone Line: 
Office Hour is M-F 9am-7pm PST.
North America:
Sales1: (626) 968-9860  Sales2: (626) 802-5570  PST    Fax: 626-968-9830

Forum Support:

Online Live Chat & Support
Mon-Fri 9AM to 7PM PST (Click Here)

Limits of responsibility:

All products are sold under this warranty and disclaimer. 

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by Nitro Models, Inc.. 

User is required to read all instruction manuals and follow the manufacturers guidelines. NitroPlanes.com Model cannot accept responsibility for injury and/or crash damage or loss of kits, or accessories, parts and materials that occurs during the use of any radio-controlled model. Great Care should be taken when using RC products. If you have questions or concerns contact us here support@nitroplanes.com

Limits of Responsibility. We accept NO responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. We accept no responsibility for improper installation of our products. 
 
RADIO CONTROLLED MODEL AIRPLANES AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE. 

To reduce the chance of frustration, a new modeler should become involved with other modelers in order to learn the necessary skills. This may involve simply by joining the club and becoming acquainted with experienced modelers. These modelers are a source of knowledge and experience that can be invaluable to the new modeler when he begins to build his first aircraft and when he begins to learn to fly. An experienced modeler can act, as an R/C flight instructor to teach a new person the skills required to fly the aircraft properly and to avoid the inevitable crash. 

New modelers must realize that a radio controlled model aircraft is not a toy. It is a true aircraft in that it flies and operates by the same principles as a full-scale aircraft with the difference being the size and weight. We want you to be a safe pilot, for yourself, your fellow club members, and the sport itself. Unsafe practices and procedures can result in serious injury. The average model will fly in a range of 15 to 600 mph and weigh 3 to 10 lbs. The force of the model hitting an object can be devastating especially if it hits a person. Models must be controlled properly both for enjoyment and for safety. The skills required to accomplish this must be learned from an experienced modeler. We are happy to provide all the assistance needed for you to get the most out of this hobby.


LOW PRICE GUARANTEED

If you see our products advertised on an Internet Web Site at a price that is lower than our posted price, just email us and tell us:

1. The web site address.
2. The name of the product.
3. Your address, or phone number.
4. What products you need.

We will check the web site. If the competitor has the item in stock we will SELL you the product for 5% LESS than the price we find on the competitor's web site! 
If he does not have the item in stock, his lower price is meaningless but we will still match his price! 

This offer does not apply to radio systems and brushless motors.

Contact us only in writing by email to get this offer.

We strive to carry a full range of replacement parts for all our kits.
We don't accept cancellation's of any spare parts orders. 
Please consult us and choose carefully when you are ordering. 
The part will be ordered specifically for you.

Call for prices and availability. 

Shipping charges:

Domestic Orders (USPS/FedEx) 
Small order
(el. motor, speed controllers, battery packs)......$5 - $8 (depends on weight)
Medium order
(parkflyer up to 0.40 size airplane).....$8 - $20 (depends on weight/size)
Large order
(.40-.60 size planes, oversized sailplanes)……$20 - $40 (depends on weight/size)
XXL order
(Large sailplanes, large ARF/ARC models).....Please call for us for shipping charges on larger items.

International Orders (Air Parcel Post/EMS)
Air Parcel Post – Most countries 5-14 business days, up to $250. (no tracking) 
EMS – Most countries 3-6 business days. (w/tracking and insurance)
EMS is usually twice as expensive than Air Parcel Post

Small order
 (el. motor, speed controllers, battery packs)......$8 - $15 (depends on weight)

Medium order

(parkflyer up to 0.40 size airplane).....$15 - $40 (depends on weight/size)

Large order

(.40-.60 size planes, oversized sailplanes)……$40 - $80 (depends on weight/size)

XXL order
 
(Large sailplanes, large ARF/ARC models).....Please call for us for shipping charges on larger items.

Shipping time:

All kits in stock usually will shipped next business day. We are getting and combining shipments every week from different vendors, however sometimes we experience a delay from the manufacturers, when one kit becomes very popular and there is a high volume demand for it. If such a problem occurs we will inform you. 
For special items call for availability. 
For most of the special order items allow 3-4 weeks.

Overnight shipping: Once order is placed it will be processed on the next business day. Your items will be delivered the next business day.

Second day air: Once order is placed it will be processed on the next business day. Your items will be delivered in 2 business days after the day we ship out.

Three day select: Once order is placed it will be processed on the next business day. Your items will be delivered in 3 business days after the day we ship out.

Payments:

We accept Discover, American Express, VISA and Master Card
Our shopping cart is secured and safe.
 

Backorders:

We backorder out-of-stock merchandise whenever possible unless you specify that you do not want an item backordered. The shipping cost is charged only once per order. You may cancel your back order at any time.

Return / Exchange Policy:

We will accept merchandise for return that was purchased from NitroPlanes.com model within 30 days of receipt. All returns must be accompanied by an RMA number. To obtain an RMA number, please email us at support@nitroplanes.com. Return shipping is the responsibility of the customer. We recommend that you use a tracking number. We do not accept responsibility for lost packages. We do not reimburse return shipping costs or refund shipping costs. The merchandise must be in New and Unused condition and in its original packaging. Return a copy of your invoice. All returned items are subject of 15% restocking fee. 
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.

Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserves the rights to entertain requests received thereafter.

There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.

Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.

Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipment and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.

We reserves the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.

*** All items are tested to make sure they are working properly before we ship them to our customers.

*** Please inspect the product when you received the shipment, identified any issue and report to us BEFORE you try to fly / use it. Please also check over the product (especially the helicopters and air planes) and make sure they are all good every time before use (or taking to the air).

*** Return / exchange / refund is not allowed if the item has been used or flew. Please understand that RC helicopters and airplanes can crash if mistake made or you do not know how to fly, any kind of crash or hard landing may caused damage(s) to the helicopter or plane. We have no control over your flying skill, behavior or the conditions you have chosen to fly in. We tested all products before shipment as we stated above, if you have any problem with the aircraft or other product(s) you ordered from us, please report it at the time when you received the shipment (not after use please).

*** If you used / flew the product, or crashed product, no matter what the reason. We are sorry but we can not be responsible for your crash or use. Nitro Models Inc will not be responsible for incidental or consequential damages including bodily injuries and property damages arising from the use of any product(s) that it sells. Nitro Models Inc reserves the right to refuse service to anyone. Remote controlled products and accessories can be very dangerous.  Please read the operating manual before use.  We have no control over the correct use, installation, application, or maintenance of our products, no liability shall be assumed nor accepted for any damages, losses or costs resulting from the use of the products. Any claims arising from the operating, failure or malfunctioning etc. will be denied. We assume no liability for personal injuries, property damages or consequential damages resulting from our products.

*** These terms applied to all sales made from our website, email, phone, or fax. If you do not agree to our terms, please do not make the order.

Technical assistance:

People in NitroPlanes.com model have deep knowledge about the RC hobby. We would like to assure you, that help is only phone call away. I speak several languages so please don’t hesitate to call. If you are experiencing difficulties I can call any time our manufacturers.

Price changes:

All prices, pictures and descriptions all our products are subject to change without notice. NitroPlanes.com model maintains no responsibility for errors.